Customer Support
Preemptive, Comprehensive Customer Support
Preemptive:
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Proper optimization of listings helps ensure that potential customer questions are immediately answered, boosting customer satisfaction. Satisfied customers are loyal customers.
Credibility:
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Brand credibility: Happy customers build a better brand reputation.
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Product reviews correlate highly with product sales.
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High quality service engages customers in a superior way and encourages them to make more purchases from your company.
Our Philosophy:
The customer is NOT always right. You know that. We know that. We also know that a poor customer experience on Amazon can be extremely detrimental to a brand and to its sellers. One of our primary goals is to maintain positive feedback. Sometimes that means. gritting our teeth in order to ensure a happy customer. That's ok though! As we know - satisfied customers are the #1 priority!
Customers generally switch brands because they are put off by untrained or rude support professionals. 70% of the customer’s journey is dictated by how the customer feels they are being treated.
